Partner Success Delivery Manager

The Partner Success Delivery Manager is responsible for the overall management of HPE-branded, partner-delivered HPE Services, program governance, end-to-end delivery management, operational performance, total customer & partner experience and financials of assigned delivery partners. The role requires a proven track record in Service Business Management and experience in one of the related disciplines of delivery, solution architecting or business planning.

Requirements

• Acts as a Subject Matter Expert for all program requirements, documents and changes, etc.
• Ensures a close working relationship with assigned partners
• Leads operational delivery reviews with all assigned partners on a regular basis (reviewing performance delivery metrics, root cause analysis, corrective action plans, etc.)
• Ensures assigned partners deliver high quality customer satisfaction
• Ensures assigned partners have partner’s personnel with the required trainings, knowledge and skill-set to support the relevant HPE products.
• Leads partner delivery assessment on a yearly basis and ensure all related documents are properly recorded in the respective HPE tools
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
• Utilizes in-depth understanding of customer and partner business, complex requirements to develop business case, validate the solution, and demonstrate services added value.
• Utilizes technical and business skills to lead complex cross-functional activities that drive continuous growth of the services business.
• Develops a close relationship and collaboration with Partner Account Team
• Participates in Partner business reviews, understands partners’ business environment & market segments, drives the creation and execution of the Partner Success Delivery Plan
• Acts as escalation point for all partner escalations
• Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.
• Develops a very close working relationship with country/region team

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion