Senior Manager, CRO & Subscription

Role Overview

We’re looking for an exceptional Sr. Manager, CRO & Subscription to join the Hi-Altitude team. In this capacity, you will own the customer journey end-to-end, designing and executing an unbiased testing program to improve conversion rate and AOV, and owning Subscription Retention, Churn, and LTV.

What You Will Do

Design, prioritize, and execute an unbiased testing program across the site to improve conversion rate and AOV, own Subscription Retention, Churn, and LTV, and work closely with our Lifecycle Marketing Manager to develop personalized communications to subscribers.

Why It Might Be a Fit

You will fit right in if you thrive in environments where your work has a direct, measurable impact, and you are data-obsessed, understand how to turn numbers into actionable insights, and know how to design and read a test without bias.

Requirements

• 5-7 years of experience in ecommerce, subscription/retention, CRO, or growth marketing, within DTC or subscription-based consumer brands.
• Hands-on experience with Shopify Plus, ReCharge, Testing tools (Convert, Optimizely, VWO) and upsell/cross sell tools
• A track record of designing, running, and interpreting statistically sound CRO and upsell tests — you know how to avoid biased test design and can defend your read of the data.
• Working knowledge of dunning management and both voluntary and involuntary churn reduction tactics.
• A strong point of view on pricing strategy and margin optimization, backed by test-driven reasoning.
• Familiarity with the broader ecommerce/subscription tooling landscape (upsell, retention, and CRO platforms) and the judgment to evaluate build-vs-buy or vendor-switch decisions.
• Comfort owning ambiguous, cross-functional work in a fast-moving, autonomous and fully remote environment.

Benefits

• Competitive salary range of $110,000-125,000 per year, plus bonus eligibility
• Flexible time off + 9 annual company holidays
• Your Birthday is a paid vacation day
• 100% company-paid base plan Medical, Dental, and Vision Insurance for employees
• 100% company-paid Life Insurance and Short-Term Disability Coverage
• 3% Employer contributions to 401(k) regardless of employee participation!
• Matching Charitable Contributions up to $2,500/year
• $1,200/annual Work from Home (WFH) stipend
• Employee Recognition and Rewards Program
• Pet insurance
• Employee Product Samples and Discounts
• Professional Development Fund
• Free Calm App Subscription