Inside Sales Manager

Role Overview

The Inside Sales Manager leads and develops the Inside Sales Associate team, accountable for consistent, accurate, and timely sales support throughout the customer lifecycle. This role partners with Account Managers, Service, Engineering, Sales Operations, Finance, and vendor teams to resolve operational issues, protect profitability, and deliver a reliable customer experience.

What You Will Do

The Inside Sales Manager will lead, coach, and develop Inside Sales Associates, manage the Inside Sales team’s daily execution of approved workflows, ensure quotes and proposals are complete and accurate, and own Inside Sales escalations.

Why It Might Be a Fit

The ideal candidate will have a proven ability to lead, coach, organize, and hold a team accountable while maintaining trust and engagement, excellent written and verbal communication skills, and a strong customer-service mindset.

Requirements

• Proven ability to lead, coach, organize, and hold a team accountable while maintaining trust and engagement
• Excellent written and verbal communication skills
• Strong customer-service mindset
• Working knowledge of sales support, quoting, pricing, deal registration, renewals, CRM practices, and documentation control
• Ability to understand margin, commercial risk, operational impact, and approval requirements when supporting transactions
• Strong analytical, problem-solving, time-management, and workload-planning capabilities
• Ability to build productive partnerships across departments and with manufacturers, distributors, and customers
• Comfort learning and using CRM, quoting, collaboration, reporting, and general business technology tools
• Ability to maintain confidentiality and adhere to cybersecurity, data-handling, and company policies

Benefits

• Profit Sharing
• Mentorship opportunities
• Career Advancement Opportunities
• Special Recognition Awards
• Increased Decision-Making Authority