Customer Retention Specialist

Role Overview

As a Customer Retention Specialist, you’ll be customer-obsessed, proactively outreaching to customers at risk, and driven by results. You’ll naturally spot risks before they turn into churn and take ownership of customer outcomes.

What You Will Do

You’ll conduct daily outbound outreach to assigned accounts, engage customers flagged for healthscore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities. You’ll identify root causes behind customer concerns through active listening and discovery, and provide consultative guidance and structured solutions to retain and support customers.

Why It Might Be a Fit

You’ll thrive in fast-paced environments, communicate with clarity and empathy, and be motivated by measurable impact on retention, engagement, and revenue.

Requirements

• Strong English communication skills (verbal and written)
• Effective objection-handling and follow-up abilities
• Experience working in a remote environment with structured daily targets
• Organized, process-driven, and detail-oriented approach
• Familiarity with SaaS products and CRM systems (GHL experience is a plus)
• Working knowledge of Google Suite (Docs, Sheets, Calendar)
• Ability to multitask while maintaining quality
• Customer-focused mindset with high emotional intelligence
• Comfort operating in a fast-paced, data-driven environment
• Reliable high-speed internet and a distraction-free workspace

Benefits

• Competitive salary ($44,000 – $52,000 annually)
• Reliable high-speed internet and a distraction-free workspace