Sr People Operations Specialist

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

Requirements

• Manage the end-to-end employee lifecycle, including onboarding, offboarding, role transitions, promotions, and internal movements.
• Act as the first point of contact for employees through ticketing system during the assigned shift, addressing HR-related queries and concerns in a timely and empathetic manner.
• Maintain accurate, up-to-date employee records in the HRIS while ensuring compliance with local labor laws and internal policies.
• Coordinate benefits administration, payroll input validation, leave management, attendance tracking, and other recurring operational processes.
• Identify gaps and opportunities to improve HR processes, documentation, and systems for greater efficiency, scalability, and employee experience.
• Collaborate with cross-functional teams such as Finance, IT, and Legal to implement new HR tools, system enhancements, and process updates.
• Support change management efforts related to HR systems, policies, or operational improvements.

Benefits

• Flexible work arrangements