Customer Support Specialist

We are looking for an organized and detail-oriented Customer Support Specialist to join our team. In this role, you will be responsible for managing daily customer inquiries, coordinating issue resolution across departments, and maintaining accurate records of support activities.

This role will work closely with the Head of Customer Support to implement process improvements, automate tasks, and keep the system aligned with business needs. The ideal candidate has strong technical expertise in Zendesk, problem-solving skills, and a proactive approach to system management and support.

• Manage and triage support tickets in Zendesk, ensuring timely resolution and escalation as needed.
• Manage Zendesk configuration, workflows, and integrations to meet business needs.
• Review and update internal documentation and knowledge base content to keep resources current and accurate.
• Track and manage projects and process improvements, including coordinating tasks and deadlines across teams.
• Support the implementation and integration of AI tools into operational workflows and documentation.
• Monitor and maintain AI-assisted tools or automations once implemented, identifying opportunities for optimization.