Strategic Customer Success Manager

Hiya is hiring a Strategic Customer Success Manager to own and grow a small portfolio of Nordic customers. This role will drive adoption, lead complex programs, and unlock multi-million dollar growth within telecom accounts.

Requirements

• 5+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
• Experience managing large, complex enterprise customers (7-figure / multi-million ARR)
• Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
• Proven ability to drive commercial outcomes—not just relationships
• Solid program management skills; comfortable leading complex, cross-functional initiatives
• Fluency or strong proficiency in Nordic languages (Swedish, Finnish, Danish, or Norwegian) is highly desirable

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan