Director, Marketing Operations

Role Overview

The Director, Marketing Operations is responsible for the operational strategy, execution, reliability, and advancement of the platforms and processes that power Hearst Newspapers’ digital subscription marketing strategy.

What You Will Do

Lead and develop the Marketing Operations team, manage day-to-day marketing technology operations, ensure operational reliability, and oversee email operations.

Why It Might Be a Fit

The ideal candidate is a technically fluent marketing operations leader who combines deep hands-on marketing technology experience, strong data and systems thinking, and disciplined operational leadership.

Requirements

• Significant experience in marketing operations, marketing technology, lifecycle marketing, CRM, or digital subscription operations
• Strong hands-on experience directly configuring and troubleshooting marketing technology platforms
• Strong technical fluency across marketing technology ecosystems
• Demonstrated ability to independently diagnose marketing technology and data issues
• Strong data and systems literacy
• Experience managing checkout or monetization platforms, subscription pricing, rates, promotional offers, or comparable configuration-driven customer subscription programs
• Proven people-management experience, ideally leading remote or distributed teams
• Demonstrated experience using AI, automation, and self-service approaches to improve operational workflows

Benefits

• Medical, Dental, and Vision coverage
• Competitive retirement plan with matching program
• Generous Paid Time Off
• Paid Parental Leave
• Monthly Child & Dependent Care Reimbursement
• Mental wellness benefits
• LGBTQ+ & Inclusive Health Services
• Fertility Coverage & Menopause Support
• Pet Wellness Reimbursement & Rover Credits