Role Overview
Customer Experience Managers oversee execution of store standards, manage customer service, and coach associates. They are accountable for delivery of customer service within the store and participate in the selection and hiring process.
What You Will Do
Key responsibilities include driving customer service, resolving customer escalations, and ensuring store readiness. CXMs will also provide in-the-moment direction, coaching, and performance management to associates.
Why It Might Be a Fit
The ideal candidate is someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions. They should be naturally curious and eager to keep learning.
Requirements
- 2 years of customer service experience
- 1 to 2 years of retail or trade experience
- at least one year of relevant work experience as a leader/supervisor
To apply for this job please visit homedepot.wd5.myworkdayjobs.com.
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