At Homebase, we’re searching for a Director of Customer Experience to lead our global experience teams. This role is not a typical support role, but rather a multi-million-dollar operation that shapes strategy and delivers outcomes that make a difference in the lives of many small business owners and workers.
Requirements
- Have a passion for working for and serving small businesses
- Proven record in building exceptional teams
- Strong experience in coaching to performance metrics, business outcomes, and customer experience
- Prior sales experience as an individual and a leader
- Excited to attract, recruit, develop, and retain world-class talent
- Deep sense of ownership, accountability, pride, and passion for work
- Obsessive curiosity to help people reach their potential
- Great sense of humor
- Experience being a Homebase customer is a big plus
Benefits
- Ownership & Financial Security: Stock options + 401(k) with 4% match
- Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
- Flexible Time: Unlimited PTO (salaried) + company holidays
- AI Access: Paid AI tools with minimal restrictions
- Family Support: Up to 12 weeks of paid parental leave
- Protection Plans: Life insurance + short/long-term disability coverage
- Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
- Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
To apply for this job please visit jobs.ashbyhq.com.
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