Senior Customer Enablement Manager

Role Overview

The Senior Customer Enablement Manager is responsible for bringing the foundational Horizon3 Customer Academy to life and helping customers realize value from NodeZero faster. This role will design, build, and continuously improve a customer learning experience that enables customers to confidently use NodeZero across its capabilities, tiers, workflows, and functionality.

What You Will Do

You will build customer certifications, technical “how-to” modules, guided learning paths, hands-on exercises, and other enablement experiences that accelerate time to value, improve adoption, and create a consistent standard for customer readiness.

Why It Might Be a Fit

You will work closely with the Head of Global Enablement and the broader enablement, Customer Success, Product, and technical SME communities across Horizon3.

Requirements

• 5+ years of experience in customer enablement, technical enablement, instructional design, customer education, learning experience design, or a related field.
• Demonstrated experience building technical customer education, certifications, academies, onboarding programs, or product training.
• Proven ability to translate complex technical concepts into clear, practical, and outcome-oriented learning content.
• Hands-on experience creating digital learning content using tools such as Articulate Rise or comparable authoring platforms.
• Experience designing assessments, knowledge checks, practical exercises, or certification programs.
• Strong written and verbal communication skills, including the ability to work effectively with technical SMEs and customer-facing teams.
• Strong project management skills and the ability to manage content development from intake through launch and iteration.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible vacation policy
• Generous parental leave
• Equity package in the form of stock options