Customer Success Manager (North America – Remote)

We are looking for a Customer Success Manager to join our team in North America. As a Customer Success Manager, you will be responsible for building strong relationships with our customers, understanding their business needs, and ensuring their satisfaction with our software. The ideal candidate will have 3+ years of experience in Customer Success, Account Management, or a related role within a SaaS or software company.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role within a SaaS or software company
• Customer-Centric Mindset
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Experience identifying upsell opportunities and a proven track record of meeting or exceeding upsell targets
• Comfortable working with software tools, understanding product functionality, and providing technical guidance to customers
• Ability to manage multiple customer accounts and projects simultaneously, with strong organizational skills and attention to detail
• Experience working closely with cross-functional teams, including product, support, and marketing, to deliver a seamless customer experience

Benefits

• 35 days off per year, encouraged (including self-serve public holidays) and parental leave
• healthcare (including EPO, PPO and HSA) for US employees
• 401(k) for US employees
• Complimentary mental health and emotional support with therapists on call through Slack by Spill
• Peer recognition platform with virtual coins that can be redeemed through gift cards, donations, or monetary rewards