Customer Success Manager (North America – Remote)

Customer Success Manager (North America – Remote) at Hospitable.com, responsible for building strong customer relationships, conducting quarterly business reviews, and identifying upsell opportunities. The company is remote-only and fully distributed, hiring based on timezones.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role within a SaaS or software company
• Customer-Centric Mindset
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Sales Acumen
• Technical Proficiency
• Project Management
• Team Collaboration

Benefits

• 35 days off per year, encouraged
• parental leave
• healthcare (including EPO, PPO and HSA) for US employees
• 401(k) for US employees
• Complimentary mental health and emotional support with therapists on call through Slack by Spill
• Peer recognition platform with virtual coins redeemable for gift cards, donations, or monetary rewards