Customer Experience and Product Operations Specialist

HoYoverse is seeking a Customer Experience and Product Operations Specialist to improve customer support, automation, and process efficiency. This is a structured, not customer-facing role, requiring the ability to operate across functions and drive initiatives from ideation to rollout. The role focuses on optimizing customer support workflows and fostering an enthusiastic community.

Requirements

• 5+ years of experience in customer experience, operations, or related business functions.
• Proven track record of improving complex service operations or driving impactful projects across teams.
• Strong project management skills with a hands-on, get-things-done mentality.
• Exposure to AI-based support tools, automation, or digital CX transformation is a strong advantage.
• High learning agility, adaptability, and the ability to thrive under pressure.

Benefits

• Competitive salary