Customer Success Growth Leader

Role Overview

The Customer Success Growth Leader owns the entire Customer Success function, including client relationships, upsell and growth strategies, and team management. They sit at the leadership level and are accountable for client-related matters.

What You Will Do

The main responsibilities include leading the Customer Success team, hiring and training CSMs, designing and executing upsell and account-growth strategies, and building strong client relationships.

Why It Might Be a Fit

The ideal candidate has 7+ years of experience in Customer Success, a proven track record of designing and executing upsell and account-growth strategies, and strong analytical and numerical skills.

Requirements

• 7+ years of experience in Customer Success
• 5+ years managing USA-based B2B clients
• Proven experience leading and managing a team of CSMs
• Working knowledge of digital marketing agency operations
• Exceptional client relationship-building and communication skills
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• Proven experience hiring, training, coaching, appraising, and developing CSMs
• Strong analytical and numerical skills

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Bonus/commission
• Paid holidays