Customer Experience Representative

Role Overview

As a Customer Experience Representative, you will gain hands-on experience working with customers, Sales, Operations, Supply Chain, Pricing, Analytics, and digital tools while helping deliver an exceptional customer experience.

What You Will Do

Serve as the primary point of contact for customer inquiries via phone, email, chat, and CRM platforms. Process, review, and manage customer orders while ensuring accuracy of pricing, product, quantity, and shipping information.

Why It Might Be a Fit

Strong communication and relationship-building skills, ability to manage multiple priorities in a fast-paced environment, and proficiency in Microsoft Office, including Excel.

Requirements

• Associate’s degree in business or related field preferred (Supply Chain, Marketing, Finance, Analytics, Communications, Engineering), or equivalent combination of education and experience.
• Strong communication and relationship-building skills.
• Excellent problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Excel.
• Internship, co-op, customer-facing, operations, sales support, or business experience preferred.
• Experience with SAP, Salesforce, CRM, ERP, or analytics tools is a plus but not necessary.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Life insurance