Customer Experience Representative

Role Overview

The Customer Experience Representative will troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase. They will play an essential role in guiding customers through software challenges and eliminating obstacles so that they can focus on delivering high-quality patient care.

What You Will Do

The Customer Experience Representative will be responsible for communicating with customers via phone, email, and live chat, assisting customers with questions, software navigation, and issue resolution, identifying trending issues, and coordinating with teams across the business.

Why It Might Be a Fit

The ideal candidate will be a driven individual who remains engaged in their own professional growth, a quick learner with strong problem-solving and creative thinking abilities, and a strong written and verbal communicator who is empathetic to customer needs.

Requirements

• Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
• Quick learners with strong problem-solving and creative thinking abilities
• Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
• Team players who are passionate about their work and will actively contribute to a positive, collaborative environment

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Flexibility
• A company that gives back