Customer Experience Associate

Role Overview

As a Customer Experience Associate, you’ll help deliver world-class and industry-leading trading support to our global client base. We’re looking for people who have a passion for excellent client experience and financial markets, and who have an interest in learning more about this exciting field!

What You Will Do

Deliver multi-channel support across calls, live chats and emails, handling a range of query types, and work on a 5-day rotational shift schedule.

Why It Might Be a Fit

We’re looking for people who have a genuine passion for customer service excellence, empathy and emotional intelligence, and a drive to achieve positive customer outcomes.

Requirements

• Customer-facing experience, especially a demonstrated ability to handle complex, sensitive issues
• Genuine passion for customer service excellence
• Strong communication skills across voice and written channels, with the ability to adapt tone and clarity to the customer and the medium
• Strong numerical and reasoning aptitude, with the ability to interpret data and grasp new concepts quickly
• Willingness and availability to work rotational shifts, including evenings, weekends and public holidays as part of a 24/7 support operation
• Proactive, collaborative and curious
• Excellent problem-solving skills
• Fluency in English (written and verbal)
• Interest in financial markets and trading/investing

Benefits

• Extra time off for volunteering and community work
• Tailored development programs
• Mentoring opportunities with leaders
• Clear career progression
• Expand your network through committees, sports and social clubs