Role Overview
The Commercial CSM will be the partner to mid-market engineering teams, getting them onboarded, embedded, and expanding their usage, and maturing their incident management and reliability as they grow.
What You Will Do
The CSM will look after 70–80 Commercial customers, blending 1:1 time with scalable programmes to get teams to value quickly, and proactively identifying expansion and upsell opportunities.
Why It Might Be a Fit
The ideal candidate will have commercial instincts, experience working with technical people, and knowledge of scaled CS, with the ability to hold their own in a technical conversation and spot growth signals.
Requirements
- Carried a book of 40 to 100+ accounts
- Sold to, or supported, technical people
- Commercial instincts
- Knowledge of scaled CS
- Ability to hold own in technical conversation
- Spot growth signals
Benefits
- Private medical insurance
- Competitive annual leave
- First Friday of every month off
- Enhanced pension
- Meaningful equity
- Unlimited AI spend
- Generous parental leave
- £1000 to invest in your setup
- £500 a year to invest in yourself
To apply for this job please visit jobs.ashbyhq.com.
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