Product Operations Leader

Indigo is seeking a Product Operations Leader to lead work and execute the execution of the work that contributes to the profitable movement of goods throughout their life cycle. The role involves providing coaching and feedback to Customer Experience Representatives to bring products from door to floor efficiently and effectively. The leader will also be responsible for leading the execution of the store’s visual merchandising activities, ensuring a seamless shopping experience for customers, and executing work to support reaction to sales trends and customer demands.

Requirements

• 1-2 years of experience in a customer service, merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Knowledge of provincial health and safety standards
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize, plan and execute while being agile
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule, including evenings, weekends and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Bilingualism (French/English) is required for all positions in Québec