Mid Market Customer Growth Executive (Italian Speaker)

Role Overview

As a Mid-Market Customer Growth Executive, you will play a key role in driving client satisfaction, retention, and growth across our Tier 2 customer segment. This role is focused on building strong client relationships and supporting sustainable business growth through effective account management and cross-functional collaboration.

What You Will Do

Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, sharing Infobip’s strategy and roadmap, and supporting competitive positioning. Act as the main point of contact for clients, aligning on business and technical expectations, managing escalations, and driving product and service adoption in coordination with internal teams.

Why It Might Be a Fit

Experience in customer growth, account management, or customer-facing commercial roles. Strong customer orientation, with the ability to build trust and manage long-term client relationships. Analytical mindset, comfortable working with data, forecasts, and performance metrics.

Requirements

• Experience in customer growth, account management, or customer-facing commercial roles.
• Strong customer orientation, with the ability to build trust and manage long-term client relationships.
• Analytical mindset, comfortable working with data, forecasts, and performance metrics.
• Ability to coordinate multiple internal teams and manage priorities in a fast-paced environment.
• Clear and structured communication skills, both written and verbal.
• Willingness to learn and develop deep knowledge of products, platforms, markets, and client use cases.
• Fluent in English and Italian, both spoken and written.

Benefits

• Financial rewards & recognition
• Flexible work arrangements
• ESOP (Employee Stock Ownership Plan)
• Work-life balance and Well-being
• Career mobility
• Professional development
• International mobility