Customer Success Manager

The Customer Success Manager (CSM) will drive customer engagement within a scalable, data-driven customer success motion for mid-tier, SMB, and long-tail segments. The role combines guided 1:1 engagement with scaled 1:many engagements and drives both individualized and programmatic customer success initiatives throughout the customer lifecycle.

Requirements

• Bachelor’s degree in business, technology, or a related field
• 3-6 years of experience in Customer Success, Account Management, Professional Services, Customer Support, Managed Services, or related post-sales roles
• 3+ years working in digital or pooled success models, ideally within global B2B SaaS organizations