Customer Journey Expert – Growth & Marketing Advisory Products

Role Overview

As Customer Journey Expert Growth & Marketing Advisory Products, you will contribute to the commercial growth of ING’s advisory investment propositions. You will help translate customer insights, market opportunities and business ambitions into campaigns, customer journey improvements and activation initiatives that increase customer engagement and assets under management.

What You Will Do

Support the development and execution of commercial growth initiatives and marketing campaigns for advisory investment products. Contribute to customer communications, campaign materials and advisor communications. Help identify growth opportunities based on customer behavior, market developments and performance insights.

Why It Might Be a Fit

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include: A tailored salary in job scale 10 (GJA 16), 25-28 vacation days depending on contract, Pension scheme, 13th month salary, 8% Holiday payment, Hybrid working, Personal growth and challenging work with endless possibilities, An informal working environment with innovative colleagues.

Requirements

• Bachelor’s or Master’s degree
• 2-5 year relevant marketing, digital sales and/or customer journey experience in investments, wealth management, Affluent and Private Banking
• Strong analytical skills and a data-driven mindset
• Affinity with customer communication, campaigns and commercial activations
• Ability to translate insights into practical actions and improvements
• Strong collaboration and stakeholder management skills
• Proactive attitude and willingness to learn and grow within a dynamic environment

Benefits

• A tailored salary in job scale 10 (GJA 16)
• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Tagged as: Data Analysis