Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you will assist customers with their account needs, deliver first-class customer service, and work under pressure to solve customer challenges.

What You Will Do

Interact with customers, update customer information, help with account applications, and investigate account errors.

Why It Might Be a Fit

The ideal candidate will have a customer-focused attitude, excellent communication skills, and strong problem-solving skills.

Requirements

• 1+ years customer service experience, preferably in a call center environment
• A customer focused attitude and excellent communication skills (both verbal & written)
• Strong active listening and problem-solving skills
• Ability to type 25 WPM, minimum
• Computer & web navigation proficiency
• Able to professionally relate to all customer types
• Receptive to coaching and feedback
• Motivation to meet/exceed established goals

Benefits

• Paid weekends at a premium rate
• Opportunity to work in a fun and relaxed environment