Customer Success Manager

Role Overview

As a commercial relationship manager, you play a key role in the loyalty and growth of our installed base of cloud partners. You are the preferred interlocutor of a portfolio of partners, which you accompany in the adoption, optimization, and evolution of their cloud solutions (SaaS, IaaS, managed services, etc.).

What You Will Do

Manage a portfolio of cloud partners, ensure a smooth onboarding process, follow consumption, propose customized action plans, identify and promote complementary solutions, collaborate with teams, and contribute to the continuous improvement of CSM tools and processes.

Why It Might Be a Fit

You will be able to popularize technical subjects, adapt your speech to different interlocutors, and detect and concretize opportunities. You will have a strong commercial sense and excellent interpersonal skills and customer service sense.

Requirements

• Bac +3 to Bac +5 in commerce, marketing, IT, or equivalent
• 2 to 5 years of experience in a similar role (CSM, AM, channel manager, etc.) in the IT or cloud universe
• Master CRM tools (e.g., Dynamics), Excel, Power BI is a plus
• Good knowledge of cloud environments (Microsoft Azure, AWS, Google Cloud) and SaaS (Microsoft 365, security, collaboration, etc.)
• English level B2

Benefits

• Participation bonus
• Hybrid work mode
• ARTT leave
• Company restaurant
• Ticket restaurant card
• High-quality health insurance
• Transportation abonnements financed at 75%
• Transport allowance

Tagged as: Excel, Power BI