3125-Data Ops Engineer-II

We are seeking a dynamic Data ops Engineer II to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives.

Requirements

• Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs
• Provide expert technical support for our EQUIPP platform and integrated pharmacy solutions
• Serve as primary escalation point for junior team members, ensuring timely and effective resolution of customer issues
• Document all customer interactions accurately in CRM systems and maintain detailed case records
• Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance
• Support customers in understanding and implementing quality improvement initiatives and value-based care programs
• Conduct training sessions for pharmacy clients on platform best practices and quality measurement protocols
• Monitor and analyze customer support metrics including response times, resolution rates, and customer satisfaction scores
• Identify trends in customer issues and collaborate with product and engineering teams to implement solutions
• Contribute to knowledge base documentation and create training materials for internal and external use
• Generate regular reports on pharmacy quality performance and customer engagement metrics
• Work closely with Clinical Informatics, Data Analytics, and Product teams to address customer requirements
• Participate in implementation projects for new pharmacy partners and health plan collaborations
• Support quality management and reporting initiatives for Medicare Star Ratings and other performance programs

Benefits

• Generous Paid Time Off
• Generous Parental Leave
• Sabbatical
• Health Insurance
• Care Program
• Financial Assistance