Role Overview
As a Customer Experience Specialist, you’ll play a vital role on the front line of our customer relationships, delivering brilliant day-to-day support that wraps around the needs of each customer.
What You Will Do
You’ll be responsible for delivering a proactive, responsive, and human-centred service that aligns with our Customer Experience strategy, taking ownership of customer interactions and making decisions that prioritise what’s right for the customer.
Why It Might Be a Fit
You’ll be a great fit if you have experience in a customer service or coordination role, a passion for delivering an exceptional customer experience, and excellent communication skills.
Requirements
- Fluency in French and English, both written and spoken
- Experience in a customer service or coordination role
- Excellent communication skills, written, verbal, and virtual
- Strong organisational and time-management abilities
- Able to manage multiple systems (e.g. D365, CRM, event tools) and multitask effectively
- Curious, proactive, and solution-focused mindset with a high level of attention to detail
Benefits
- Dental insurance
- Vision insurance
- Flexible work arrangements
- Opportunities for professional development and growth
- A supportive and inclusive work environment
To apply for this job please visit jobs.smartrecruiters.com.
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