Associate Customer Success Manager – Higher Education

Role Overview

The Associate Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. This position will focus specifically on supporting our customers who have implemented Parchment and provide exceptional customer service to maintain strong relationships.

What You Will Do

Act as a liaison between customer and Instructure, cultivate an exceptional member experience, meet with Parchment members to tie Parchment products and services to business strategy, and craft appropriate member strategies to build a deep rolodex of relationships.

Why It Might Be a Fit

The ideal candidate will have a passion for the education industry, excellent written and verbal communication skills, and experience with the Google or Microsoft suites, CRM experience (e.g., Salesforce).

Requirements

• Requires a Bachelor’s Degree with a minimum of 1-2 years experience as a Customer Success Manager, Account Manager, or a related function
• Capacity to set correct expectations and manage issues/goals to completion
• Adaptability and the ability to prioritize tasks in a changing environment
• Passion for the education industry
• Excellent written and verbal communication skills
• Presentation and public speaking ability
• Experience with the Google or Microsoft suites, CRM experience (e.g., Salesforce)
• Successful management of 100-500 member accounts concurrently with a book of business between $500,000 and $2M
• Consistent attainment of 90% of quarterly/annual goals or greater

Benefits

• Competitive compensation
• Ownership program
• Flexible work culture
• Generous time off
• Comprehensive wellness programs and mental health support
• Learning and development resources
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Tagged as: Salesforce