Global Director, Digital Experience & Marketing Technology

Role Overview

The Global Director, Digital Experience & Marketing Technology leads Interface’s global digital customer experience, shaping the journeys we design and how customers engage with us across every digital touchpoint.

What You Will Do

The role continually evaluates our platforms and capabilities, brings forward new tools as our needs evolve, and leads how we put AI to work to create smarter, faster and more personalized experiences.

Why It Might Be a Fit

The ideal candidate blends strategic thinking with hands-on platform knowledge, cares deeply about the customer, is comfortable using data and AI to drive decisions, and can translate business goals into digital experiences that move the needle.

Requirements

• 10 or more years in digital marketing, marketing technology or digital customer experience, with 3 to 5 years leading and developing teams
• Hands-on experience owning marketing technology platforms such as Salesforce, Adobe, etc.
• Experience designing and optimizing digital customer journeys, marketing automation and website UX and UI
• Experience managing external technology partners and system integrators
• Experience supporting a global organization and team across multiple regions and time zones
• Strong strategic thinking that connects customer experience and technology decisions to business outcomes
• Strong with data, analytics and AI, turning insight into action to improve performance and efficiency
• Strong leadership and people development skills, with a track record of growing talent
• Excellent written and verbal communication, with the ability to translate technical topics for non-technical audiences
• Strong project management and prioritization across multiple initiatives and stakeholders
• Understanding of global data privacy, consent and compliance, including GDPR in Europe, CCPA in the US and similar regulations in other markets

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Parental leave
• Wellness programs
• Visa sponsorship
• Relocation assistance

Tagged as: Project Management, Salesforce