Senior Customer Success Manager, Quantum Adoption & Technical Enablement

Role Overview

We are looking for a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join a dynamic, cross functional team dedicated to driving IonQ’s mission of delivering exceptional experiences for our customers. In this role, you will be IonQ’s primary customer facing technical expert, going hands on with customers to drive real adoption of our trapped ion quantum computers.

What You Will Do

You will facilitate adoption for major accounts, from translating contract terms into technical provisioning through to leading onboarding and managing day to day technical engagement. You will guide customers on best practice for quantum circuits, applications and workflows, working closely with quantum compiler and system experts, and remove the barriers that stand between a customer and real use of the platform.

Why It Might Be a Fit

You’d be a great fit with hands on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA Q or other quantum computing SDKs, exceptional technical and executive presentation skills, influencing audiences from researchers and end users to C suite executives, and in depth knowledge of the strengths and weaknesses of different quantum computing hardware platforms and their hardware and software dependencies.

Requirements

• Master’s or PhD in Physics, Computer Science, Machine Learning, Operations Research or a related STEM field
• 5+ years of experience in technical customer facing roles or equivalent
• 3+ years creating customer facing technical content such as training material, success plans, playbooks and workflows
• Working knowledge of Jupyter Notebook, Google Colab or similar platforms
• Hands on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA Q or other quantum computing SDKs
• Exceptional technical and executive presentation skills
• In depth knowledge of the strengths and weaknesses of different quantum computing hardware platforms and their hardware and software dependencies
• Experience with SaaS platforms, REST APIs or HPC systems
• Proficiency in SQL and experience in data science or data analytics

Benefits

• Comprehensive medical, dental, and vision plans
• Matching 401(k)
• Unlimited PTO and paid holidays
• Parental/adoption leave
• Legal insurance
• Home technology stipend