Customer Success Manager

As a Telecom SaaS Customer Success Manager, you will be responsible for managing customer relationships after the sales team closes the deal, ensuring successful onboarding, driving product adoption, and fostering long-term customer satisfaction.

Requirements

• 2-4 years of experience in a customer success, account management, or customer-facing role
• Strong understanding of GIS software and FTTX
• Degree in communications, engineering, or related field preferred

Benefits

• Comprehensive health coverage
• Life/AD&D/STD/LTD insurance
• SHINE employee ownership program
• Generous PTO
• 8 paid holidays
• 2 floating holidays
• Paid volunteer day
• Enhanced maternity leave policy
• 401(k) Safe Harbor contribution
• Mentor program
• Home office support