E-Commerce Inside Sales Rep

Role Overview

The E-Commerce Inside Sales Rep is responsible for managing and converting parts leads from all channels to sales, supporting the e-commerce and sales teams to drive online & general parts sales.

What You Will Do

Respond to customer parts leads, research parts, work cross-functionally to transition customer accounts, and use Pricing Query tool and Enhanced Sales Quote to assist with Request for Proposals (RFP).

Why It Might Be a Fit

An ideal candidate will have strong industry parts knowledge, customer service skills, and the ability to meet customer satisfaction, with a commitment to staying up to date with the latest trends and market information.

Requirements

• High school diploma or GED
• Minimum of 3-5 years industry experience or customer service experience
• Extensive industry parts knowledge
• Strong attention to detail with strong knowledge of different parts/materials
• Excellent communication, time management, and organizational skills
• Commitment to customer satisfaction
• Computer skills including Microsoft Office and email at a highly proficient level
• Proven ability to accurately and quickly develop creative solutions to problems
• Self-starter with multi-tasking ability and strong interpersonal skills
• Experience with Microsoft Business Central a plus

Benefits

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (Medical, Vision, Dental, Disability)
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel