Lead Product Operations Specialist

Role Overview

The Lead Product Operations Specialist sits within the Product Support organization and serves as a senior individual contributor and technical escalation point for a suite of technology products within a dedicated JLL business line.

What You Will Do

Driving a fast, effective, and efficient support process with a user-first mindset, maintaining in-depth expertise of supported product(s), leading the development and implementation of strategic initiatives utilizing Generative AI, owning day-to-day support operations, and growing peers’ knowledge of business operations.

Why It Might Be a Fit

The role requires a passion for developing others, influencing and implementing change to optimize and improve processes and outcomes, and translating complex technical concepts to facilitate effective communication with non-technical partners.

Requirements

• Knowledge of systems architecture, dependencies, and functionalities
• Past experience with supporting complex, data-heavy enterprise applications with internal users
• Experience mentoring peers, leading project work, or informally guiding a team
• Proven ability to influence and implement change to optimize and improve processes and outcomes
• Ability to translate complex technical concepts and terminology to facilitate effective communication with non-technical partners
• Proficiency in diagnosing and resolving technical issues related to the applications being supported
• Subject Matter Expert and relevant real estate industry exposure is a plus
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Visio)
• Willingness and ability to learn new or tangential technology products to supported product(s)
• Knowledge of Azure DevOps, ServiceCloud, and Salesforce is preferred

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa sponsorship available
• Relocation assistance

Tagged as: Excel, Salesforce