Customer Success Manager – Renewals

Role Overview

This role is focused on ensuring the successful execution of customer renewals across a portfolio of contracts and subscriptions in a fast-paced, technology-driven environment. You will act as a key coordination point between internal teams, distributors, and customer success stakeholders to ensure renewal activities are accurate, timely, and well-structured.

What You Will Do

You will support the end-to-end execution of renewal activities, ensuring accurate tracking, coordination, and delivery of customer contract renewals across assigned accounts. You will also coordinate with distributors and internal stakeholders to initiate, track, and manage renewal proposals.

Why It Might Be a Fit

The ideal candidate brings strong operational discipline, experience in renewals or sales support functions, and the ability to manage multiple stakeholders and workflows in a structured environment.

Requirements

• Bachelor’s degree or equivalent experience in business, operations, or a related field
• 3+ years of experience in renewals, contract management, customer success operations, or sales operations
• Experience working with CRM systems such as Salesforce and Gainsight
• Strong ability to manage multiple workflows, priorities, and stakeholders simultaneously
• Excellent organizational skills with strong attention to detail and accuracy
• Strong communication skills with the ability to collaborate across internal and external teams

Benefits

• Competitive annual compensation with base salary and variable pay component
• Comprehensive health and dental insurance coverage
• Retirement savings plans with employer contributions (RRSP, TFSA, pension options)
• Paid time off, including vacation and volunteering days
• Employee assistance and wellness programs
• Fitness reimbursement program
• Health care spending account (depending on plan selection)
• Parental and maternity leave top-up programs
• Remote-first work environment with flexibility and autonomy
• Exposure to global customer success and enterprise renewal operations