Sales Operations Manager

Role Overview

The Sales Operations Manager will own the systems, data, tooling, and technical infrastructure that enable a high-performing sales organization to operate efficiently. This is a hands-on operational role where you will configure platforms, troubleshoot deliverability issues, build routing logic, and improve integrations.

What You Will Do

You will ensure calls and messages reach prospects, leads are routed correctly, and sales reporting remains accurate and actionable. You will work closely with sales leadership to turn commercial strategies into reliable systems and processes.

Why It Might Be a Fit

This role combines sales operations, revenue operations, data, compliance, and technical problem-solving. Your work will directly influence sales productivity, lead conversion, customer reach, and the reliability of business decisions.

Requirements

• 3+ years of experience in sales operations, revenue operations, or a technical operations role supporting an inside sales or call-center environment
• comfortable configuring phone systems, dialers, CRMs, and sales technology directly rather than relying solely on technical support teams
• practical experience troubleshooting phone spam flagging, SMS blocking, deliverability problems, or similar communication-channel issues
• highly comfortable working with spreadsheets, operational data, reporting, and dashboards, with a strong focus on accuracy and trustworthy metrics
• understanding of phone and messaging compliance concepts such as A2P 10DLC, consent management, deliverability, and branded calling
• strong attention to detail and ability to identify inconsistencies, incorrect data, broken workflows, or system issues
• analytical, hands-on, and comfortable investigating technical problems independently until you understand their underlying cause
• experience in telehealth, supplements, weight management, subscription healthcare, or another subscription-based business is a plus
• experience with dialer platforms such as Kixie, CallTools, or similar systems is valuable, as is experience with omnichannel tools such as Customer.io or SalesMSG
• familiarity with CRMs such as Salesforce, HubSpot, GoHighLevel, or similar platforms, as well as communications providers such as Twilio, First Orion, or Plivo, is beneficial
• experience setting up A2P 10DLC registration or branded calling from the ground up is a strong advantage
• basic scripting or SQL skills, along with comfort working with APIs and integrations, would be an additional advantage

Benefits

• Full-time, remote working opportunity with flexibility around where you work
• High ownership over the systems, data, and technical infrastructure supporting a sales organization
• Hands-on exposure to sales technology, telecommunications, CRM platforms, automation, attribution, and deliverability
• Opportunity to directly improve sales productivity, lead conversion, communication reach, and data reliability
• Close collaboration with sales leadership and the ability to influence how commercial processes and systems are built
• Broad technical scope spanning dialers, messaging, integrations, tracking, reporting, compliance, and operational automation
• Opportunity to identify and solve high-impact operational problems with measurable business outcomes
• Potential to work with modern sales and communication platforms, APIs, and automation tools
• A role suited to someone who enjoys autonomy, technical problem-solving, and building reliable operational infrastructure