Senior Revenue Operations Manager

Role Overview

The Sr. Manager, Revenue Operations will serve as a strategic operational partner to Implementation and Customer Success leadership, building scalable operating frameworks and analytics capabilities to improve post-sale performance.

What You Will Do

You will build financial models, business cases, and forecasting frameworks to support decisions, lead monthly and quarterly business reviews, and establish process standards and documentation.

Why It Might Be a Fit

This is an opportunity to shape a developing Customer Success and Implementation operation within a fast-paced, remote-first SaaS environment, with a high-impact leadership role and significant ownership across Revenue Operations, Customer Success, and Implementation.

Requirements

• 10+ years of professional experience across Revenue Operations, Customer Success Operations, GTM Strategy, or closely related post-sale functions within sophisticated organizations.
• Demonstrated success building or scaling Customer Success or Implementation Operations frameworks from foundational stages to mature, institutionalized capabilities.
• Strong analytical expertise, including retention modeling, cohort analysis, churn attribution, customer health scoring, forecasting, and business-impact measurement.
• Proven ability to connect implementation performance and customer engagement to measurable retention, expansion, revenue, or lifetime-value outcomes.
• Experience operating within PLG or hybrid SaaS models, with an understanding of the operational dynamics between self-service and high-touch customer motions.
• Strong familiarity with customer-facing platforms such as Freshdesk, Zendesk, Gainsight, Salesforce Service Cloud, or comparable systems.
• Exceptional ability to synthesize complex quantitative and qualitative information into clear strategies, recommendations, and executive-level narratives.
• Demonstrated ability to influence and challenge senior leaders using data, while building alignment across functions without relying on formal authority.
• Strategic thinker with strong operational depth who can establish long-term direction while remaining comfortable with hands-on execution.
• Strong people leadership capabilities, including developing analysts, setting high standards, delegating effectively, and building a culture of accountability.
• Highly proactive approach, with the ability to identify emerging risks, opportunities, and operational gaps before they become urgent.
• Comfortable operating in ambiguous, rapidly changing environments and creating structure where processes or ownership are not yet clearly defined.
• An MBA from a highly regarded institution or experience in top-tier management consulting is strongly preferred.
• A demonstrated record of strategic impact, operational excellence, and executive-level problem solving is essential.

Benefits

• Annual salary range of $155,000–$180,000.
• Fully remote work environment.
• Opportunity to operate in a global, remote-first organization.
• High-impact leadership role with significant ownership across Revenue Operations, Customer Success, and Implementation.
• Opportunity to build and scale operational frameworks and processes from the ground up.
• Exposure to large-scale SaaS operations, customer lifecycle strategy, analytics, and AI-enabled workflows.
• Collaborative environment focused on innovation, ownership, and continuous improvement.
• Opportunity to work cross-functionally with senior leaders and teams across the broader organization.
• Career development opportunities within a rapidly growing technology environment.
• Equal opportunity workplace committed to fair and inclusive employment practices.