Senior Sales & Customer Success Operations Manager

Role Overview

The Senior Sales & Customer Success Operations Manager will serve as a strategic and operational business partner across Sales, Onboarding, and Customer Success. The role combines operational rigor, data analysis, and cross-functional collaboration to reduce manual work and improve team effectiveness.

What You Will Do

The role combines operational rigor, data analysis, and cross-functional collaboration to reduce manual work and improve team effectiveness. You will own critical processes spanning territory management, commissions, customer lifecycle stages, CRM data quality, reporting, and operational handoffs.

Why It Might Be a Fit

This is a highly autonomous role in a fast-paced, remote environment where strong judgment, precision, and initiative are valued. Reporting to the Head of Revenue Operations, you will have meaningful influence on how Sales and Customer Success operate and scale.

Requirements

• 5+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or a comparable cross-functional business operations role.
• Demonstrated ability to translate ambiguous business problems into precise, actionable, and technically feasible requirements for systems or engineering partners.
• Strong working knowledge of Salesforce, including the ability to create reports, analyze data, maintain process documentation, and identify data-quality issues.
• Experience working with Outreach and Gong; familiarity with PlanHat is a plus.
• Strong understanding of sales and customer success processes, including pipeline management, onboarding, lifecycle management, renewals, expansion, churn, commissions, and performance measurement.
• Strong analytical and problem-solving skills, with the ability to use data to identify trends, diagnose root causes, and drive informed operational decisions.
• Ability to communicate effectively with employees at all levels, including Sales and Customer Success leadership and technical Business Systems partners.
• High attention to detail, particularly when defining specifications, managing data, documenting processes, and developing reporting frameworks.
• Proven ability to work independently, navigate ambiguity, ask probing questions, and proactively drive solutions with minimal direction.
• Comfortable operating in a fast-paced, entrepreneurial environment with changing priorities and short timelines.
• Strong systems thinking and a practical understanding of how workflows, technology, data, incentives, and team behaviors interact.
• A collaborative, inclusive mindset with a willingness to share ideas, support colleagues, and continuously seek better ways of working.

Benefits

• Base salary: $130,000–$168,000, depending on location and experience.
• Remote work flexibility within the United States, subject to state employment eligibility.
• Ongoing training and professional growth opportunities.
• Medical, dental, and vision insurance.
• Mental health and wellness programs.
• Unlimited paid vacation.
• Seven weeks of baby-bonding leave for new parents within the first year following birth or adoption.
• Eight weeks of paid pregnancy leave.
• 401(k) matching.
• Employer-contributed student loan assistance or continuing education reimbursement.
• Employee Stock Incentive Plan.
• Pet insurance.
• Consistent, transparent, and fair leadership with clear goals and accountability.
• An inclusive workplace focused on collaboration, respect, diversity, and employee experience.