Strategic Technical Account Manager

Role Overview

This role serves as a senior technical advisor for a portfolio of high-value enterprise customers, ensuring stability, performance, and long-term success across complex SaaS environments. The position blends deep technical troubleshooting with proactive account management to prevent issues before they occur and reduce operational risk.

What You Will Do

Own and manage a portfolio of high-value enterprise customers, acting as the primary technical escalation point and trusted advisor for post-implementation support. Provide advanced troubleshooting, lead root cause analysis, and coordinate cross-functional resolution efforts to ensure timely issue resolution.

Why It Might Be a Fit

You bring strong experience in technical account management, customer support, or customer success within enterprise or SaaS environments. You are comfortable operating in complex technical ecosystems and translating issues into clear business and customer outcomes.

Requirements

• Strong experience in technical account management, customer support, or customer success within enterprise or SaaS environments
• Proven experience in enterprise technical support, TAM, or customer success roles
• Strong ability to perform root cause analysis and resolve complex technical incidents
• Working knowledge of SaaS architectures, APIs, and enterprise system integrations
• Experience managing multiple high-priority accounts under strict SLA commitments
• Strong communication skills for both technical and executive-level stakeholders
• Ability to collaborate cross-functionally and influence engineering and product teams
• Strong judgment, prioritization, and problem-solving skills in high-pressure environments

Benefits

• Competitive compensation package with bonus eligibility
• Health, dental, vision, life, and disability insurance (varies by location)
• Paid time off and parental leave
• Retirement savings plans (where applicable)
• Opportunity to work with large-scale enterprise customers and complex systems
• Strong learning and technical development environment
• Inclusive, collaborative, and diversity-focused culture