Sales Operations Generalist

Role Overview

As a Sales Operations Generalist at JCI, you will play a critical role in supporting the day-to-day execution of our commercial operations. You will manage the processes that keep customer orders moving from initial receipt to fulfillment and invoicing. You will work across sales, finance, operations, and trade compliance to ensure transactions are executed accurately, issues are resolved promptly, and customers receive a high level of service.

What You Will Do

Execute the full sales operations workflow, including order entry and review, customer portal coordination, invoicing, and recurring sales reporting. Maintain accuracy and timeliness of all transactional commercial activity. Support the commercial sales team in resolving customer issues, including order and invoicing questions, order status updates, and processing returns.

Why It Might Be a Fit

You are highly organized, execution-focused, and reliable in managing recurring operational workflows. You take ownership of transactional processes and ensure accuracy even when handling multiple parallel requests. You are comfortable working across teams to resolve issues quickly and keep commercial operations moving smoothly.

Requirements

• Bachelor’s degree in business, finance, operations, or a related discipline
• 2-4 years of experience in a sales operations, business operations, or finance environment
• Attention to Detail
• Coordination & Prioritization
• Communication & Collaboration

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy