Customer Experience Supervisor

Role Overview

Serve as a working supervisor within the Customer Experience team, balancing direct people leadership with hands-on responsibility for order entry and service execution for assigned key accounts.

What You Will Do

Supervise employees, manage customer orders, service requests, and issue resolution, and lead projects to enhance team efficiencies.

Why It Might Be a Fit

The ideal candidate will have leadership experience, strong interpersonal skills, and the ability to navigate ambiguity and make independent decisions.

Requirements

• Bachelor’s degree in business or related discipline
• Minimum of 3 years leadership/direct report experience
• 5-7 years related customer service experience
• Experience working in an ERP
• Minimum of 3 years working with Salesforce or similar software
• Capacity to navigate ambiguity, and make independent decisions in line with departmental processes
• Effective organizational skills
• Interpersonal skills, with a strong ability to communicate in written & verbal forms.
• Customer Focused (external & internal)
• Ability to succeed in a dynamic, fast-paced work environment
• Ability to thrive in a cross-cultural work environment
• Solution oriented
• Tactful, and skilled in conflict resolution and team building