Inside Sales Specialist

Role Overview

As an Inside Sales Specialist, you will guide customers in-store, by phone, email, text, and chat to recommend solutions that fit their needs. You will learn our instruments, rentals, accessories, and programs well enough to be a trusted expert and follow up consistently until the customer is fully taken care of.

What You Will Do

Your job will be to ask good questions, listen carefully, and recommend solutions that actually fit. You will also create reviews, referrals, and repeat customers through great service, look for sales opportunities, and document conversations clearly so the team stays aligned.

Why It Might Be a Fit

This role exists to help customers navigate band and orchestra programs, students choosing or upgrading instruments, and guitar, drum, digital piano, and pro audio customers in-store. You will be trusted by customers, own your results, and grow your skills.

Requirements

• Background in music (band, orchestra, private study, or equivalent experience)
• Comfort standing and staying active most of the day
• Ability to learn product details and apply them confidently
• Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk)
• Reliable attendance and punctuality
• Willingness to be paid partly on performance

Benefits

• Paid vacation and sick time
• Health, dental, and vision insurance
• Life insurance
• Simple IRA with company match
• Short- and long-term disability
• Generous employee discounts