Customer Success Manager

Customer Success Manager at Klaviyo, responsible for delivering exceptional assistance to customers with the highest level of quality in both product knowledge and communication skills, and consistently exceed customer expectations.

Requirements

• 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
• Experience explaining how to reach key goals using software with end users
• A track record for creative problem solving for customers and end users.
• Experience in marketing or advising customers on marketing strategy.
• Comfortable discussing account renewals, upgrades, and cancellations
• Thrives in a collaborative environment
• Excellent organizational and project management skills.
• Excellent communication skills via phone, video conference and email.
• Curious and eager to learn
• Able to adapt in a quickly changing environment
• Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
• Track record managing customer relationships through Salesforce or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms a plus

Benefits

• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility