Director of Digital Operations

Role Overview

The Director of Digital Operations is a key member of Kofile’s Operations Leadership Team, responsible for leading digital production operations across delivery performance, quality, capacity planning, partner coordination, continuous improvement, and financial results.

What You Will Do

The role involves overseeing approximately 150 employees, managing domestic and international partner relationships, creating and managing departmental budgets and forecasts, and identifying investments in talent, technology, and process improvements.

Why It Might Be a Fit

This role requires strong operational leadership, financial acumen, business presence, communication skills, and the ability to lead through ambiguity, competing priorities, and complex internal and external demands.

Requirements

• 10+ years of management or leadership experience in operational delivery environments
• 5+ years of experience in BPO, scanning, indexing, digital production, records management, or a related services environment
• Bachelor’s degree in Business, Operations, Technology, Industrial Engineering, or a related field

Benefits

• Leadership and career development opportunities
• Low cost insurance (medical, dental, vision, life & disability)
• 401(k) plan (company matching)
• Paid holidays
• PTO
• Paid maternity & paternity leave
• Educational assistance
• Business casual environment