Retail Sales Manager, Footwear Department, Liberty London

Retail Sales Manager, Footwear Department, responsible for leading, coaching, and building client relationships, driving sales and customer experience to exceed expectations.

Requirements

• Deliver budgeted sales
• Create a customer centric culture
• Understand the importance of Host Store and other concession relationships
• Take initiative and ownership to improve the business
• Contribute towards the development of the department in line with consumer demands and business opportunity
• Effectively schedule and oversee the planning of staff
• Consistently meet high standards of staff presentation
• Create a customer centric environment across the business
• Monitor test shops results, CRM, creating service action plans
• Establish a client focus mind-set in store
• Recruit new team members in conjunction with GM
• Adhere to the policies and procedures of the Company and Host Store
• Invest time in the development of your team
• Have positive relationships with co-workers and Group General Manager
• Create a positive and togetherness across all areas of the floor
• Communicate KPIs and manage on an on-going basis
• Adhere to the policies and procedures of the Company and Host Store
• Take ownership of the daily hygiene ceremony
• Ensure the opening and closing standards are completed daily
• Achieve sales in line with Company target
• Achieve Host Store and Company Sales, Mystery Shopper, Productivity target
• Achieve retention and labour turnover target
• Contribute to achieve payroll target
• Audit at +/- 0.3% or below
• Meet event targets (% sales revenue)
• Meet and exceed the 10% target or above for client book sales

Benefits

• Competitive basic salary
• Bonus structure
• Pension Scheme
• Gorgeous shoes each season
• Amazing employee discounts