Customer Success Manager (Strategic)

Kustomer is hiring a Strategic Customer Success Manager to join our Customer Success team. The role involves owning the post-sale customer relationship, ensuring every client achieves real, measurable value from the Kustomer platform. The ideal candidate will have 7+ years of Customer Success or Account Management experience with a technical SaaS product, solid industry and/or technical domain knowledge, and experience owning a book of business.

Requirements

• Bachelor’s degree or equivalent professional experience
• 7+ years of Customer Success or Account Management with a technical SaaS product
• Solid industry and/or technical domain knowledge in two or more of the following: SaaS, CRM, CX/Support Software, or APIs
• Experience owning a book of business, including negotiating customer renewals and driving expansion revenue
• Effective communication and interpersonal skills, with the ability to inspire both clients and teammates
• Highly organized, with strong project management instincts
• A natural ability to build rapport quickly with individuals and teams, and to spot opportunities to make processes easier
• Experience advocating for customer needs internally and driving cross-functional teams to solutions
• Creative problem-solving skills and the ability to thrive in ambiguous situations
• Comfort using data to identify patterns and inform recommendations for product or process improvements
• Deep empathy for the people you work with; you identify with their challenges, and your drive to help them succeed is evident in every interaction

Benefits

• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• Generous vacation policy
• Pension
• Supplemental health insurance
• Stock options