Product Owner – Customer Operations Platform

Role Overview

Join the Product Customer Service team within the Product department to shape the technology that supports customer care and operations teams. The goal is to build tools that simplify daily work, improve efficiency, and contribute to a smoother experience for travellers.

What You Will Do

Shape and deliver a new customer operations platform, drive AI and automation initiatives, and partner with technical teams to turn automation opportunities into concrete product solutions.

Why It Might Be a Fit

The role requires strong ownership, structured thinking, and the ability to translate complex operational needs into clear, actionable product requirements. You will work closely with stakeholders, engineering teams, and internal users to deliver scalable solutions step by step.

Requirements

• Around 5 years of experience in product ownership, product delivery, business analysis, or similar roles
• Experience working on internal tools, back-office platforms, case management systems, operational platforms, or B2B/SaaS products
• Strong discovery skills, including process mapping, requirement gathering, and workflow analysis
• Hands-on experience or solid understanding of AI and automation topics, such as GenAI, LLMs, workflow automation, or intelligent tooling
• Ability to balance structured product thinking with pragmatic execution
• Strong user-centric mindset, with empathy for internal users and operational teams
• Ability to structure complex problems and turn them into clear, actionable product requirements
• Excellent communication and stakeholder management skills
• Fluency in English, both spoken and written

Benefits

• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day
• Inclusive, friendly, and international environment
• Opportunity to work on AI-driven products with real business impact
• Contribution to improving the experience of both internal teams and millions of travellers