Sales Operations & Enablement Coordinator

Role Overview

The Sales Operations & Enablement Coordinator plays a key role in helping the business work smarter, faster and with stronger governance. This role is responsible for creating, managing and continuously improving operational processes, AI agents, automation opportunities, CRM workflows and key risk controls.

What You Will Do

Create and maintain scalable sales operations processes, maps, guides and playbooks, identifying gaps and coordinating practical improvements with stakeholders. Work with Technology, Data and business stakeholders to ensure AI and automation solutions are practical, accurate, fit for purpose and appropriately governed.

Why It Might Be a Fit

Experience in sales operations, business operations, enablement, process improvement, governance or operational excellence. Experience creating, managing or supporting AI agents, workflow automation or digital process improvement initiatives.

Requirements

• Experience in sales operations, business operations, enablement, process improvement, governance or operational excellence
• Experience creating, managing or supporting AI agents, workflow automation or digital process improvement initiatives
• Strong ability to create, document and maintain business processes across multiple stakeholder groups
• CRM management experience; Salesforce experience is beneficial but not essential
• A sound understanding of risk, compliance, controls and audit requirements, ideally within a regulated environment
• The ability to collaborate effectively across Sales, Marketing, Compliance, Training, Product, Technology and Risk teams
• Strong written communication skills, with the ability to prepare clear process documentation, guides, reporting and stakeholder updates
• Strong organisational skills, attention to detail and the ability to manage competing priorities
• An analytical mindset and the ability to identify process gaps, interpret workflow issues and recommend practical solutions
• Confidence driving follow-up, accountability and process discipline without relying on direct authority
• The ability to support change adoption by making new processes practical, clear and easy for teams to follow
• You are familiar with AI tools – comfortable using tools to accelerate insights, automate routine work, prepare reporting and tailor content quickly and effectively

Benefits

• Take 5 – an extra week of paid leave each year
• Remote or hybrid working – work remotely, with Melbourne-based employees connecting in the office two days each week
• Sonder – 24/7 mental and physical wellbeing support
• Financial benefits – discounts on Latitude products and services