Role Overview
The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value.
What You Will Do
Shepherd in new customers from the sales handoff through successful activation in the product, proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction, maintain a deep level of LaunchDarkly product knowledge and provide customers with direction on implementation and adoption best practices.
Why It Might Be a Fit
The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen.
Requirements
- 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
- Experience owning the renewal process and being held accountable to a retention quota.
- Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
- Strong project management skills.
- Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer.
- Experience with both proactive and reactive customer success motions.
- Proven ability to advocate for both your customers and your company.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Stock options
- Flexible work arrangements
To apply for this job please visit job-boards.greenhouse.io.
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