Customer Success Manager (Mid-Market)

Role Overview

Manage the customer life cycle for mid-size strategic customers, responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, engaging with them to assess priorities and identify opportunities to promote the Roomvo Platform.

What You Will Do

Act as a mentor across the wider Customer Success team, serve as a key voice of customers to internal teams, and partner with other teams to drive best-in-class customer experiences.

Why It Might Be a Fit

You take pride in exceeding expectations, uncover needs by listening closely, and love technology. You are excited to take on new challenges and be part of something big.

Requirements

• at least 1 year of experience in a Customer Success or Account Management role
• direct experience working with Enterprise customers and managing a book of business
• quick learning and prioritizing technically complex processes and tasks
• professional and comfortable engaging C-suite executives
• comfortable in the Google Workspace and with Salesforce
• clear communication skills, both written and verbal
• Experience in SaaS is a plus

Benefits

• quarterly bonus
• other benefits
• work-from-home stipend
• parental leave program
• birthday off
• 3 months of remote work per year