Senior Customer Success Manager

Role Overview

We are looking for an experienced Senior Customer Success Manager to join the Customer team at Legatics. The role will be responsible for leading onboarding and implementation for new customers and practice groups, designing and delivering training, workshops, and demos, and building champions and strong relationships with end users.

What You Will Do

The role will involve onboarding and proof of value, training and enablement, adoption planning and insight, customer health and renewal readiness, support and product feedback, customer visits and events, and mentorship and development.

Why It Might Be a Fit

The ideal candidate will have substantial experience in B2B SaaS customer success, a strong track record of driving adoption across a portfolio of accounts with large user bases, and the ability to build champions and strong relationships with end users.

Requirements

• Substantial experience in B2B SaaS customer success
• Hands-on experience leading onboarding and implementation
• Confidence designing and delivering training, workshops, and demos
• A data-informed approach
• Proven ability to build champions and strong relationships with end users
• Strong product aptitude
• An organised, calm approach to support and triage
• A strong partner to commercial colleagues
• Fluent in using AI tools in your day-to-day work
• Experience with Salesforce or a similar CRM
• Willingness to travel regularly

Benefits

• Competitive salary
• 25 days holiday per year
• Early Finish Fridays
• Private Medical Insurance with Bupa
• Healthshield Health Cash Plan
• Pension with NEST
• Personal Learning & Development budget
• Enhanced parental leave policies
• Lots of opportunities for accelerated professional development and career progression

Tagged as: Salesforce